Privacy Policy

1. Introduction

Lune Valley Motors (“we”, “us”, “our”), located on the Lune Industrial Estate in Lancaster, provides MOT, servicing, diagnostics, and vehicle repairs. We respect your privacy and process personal data in compliance with UK GDPR when you use our website, request a service, or contact us.

2. Data Controller

Lune Valley Motors
Unit N7, Lune Industrial Estate, Europa Way, Lancaster, LA1 5NA
01524 845320
Over 30 years of experience offering vehicle maintenance including servicing, MOT preparation and diagnostics.

3. Personal Data Collected

• Booking/enquiry forms: name, phone, email, vehicle make/model/details of service required

• Communications: content from phone calls, emails, and on-site visits

• Website analytics: anonymised IP address, browser/device type, pages viewed, session duration—collected via essential and performance cookies only (no advertising or profiling cookies used)

4. How We Use Your Data

We use your data to:

• Provide quotes, book and carry out MOTs, servicing, diagnostics, and repairs

• Send confirmations, reminders, and follow-up communications

• Enhance our website and user experience via anonymised analytics

• Meet legal, warranty, financial, and safety record-keeping obligations

5. Legal Basis

• Contractual necessity: to fulfil service requests

• Legitimate interests: to manage and improve our garage operations and website

• Consent: for any optional communications or marketing

• Legal obligation: for record-keeping purposes

6. Data Sharing

We do not sell or rent personal data. We may share it with:

• Service providers (web hosting, email providers, analytics tools) under GDPR-compliant processing agreements

• Regulatory or insurance bodies, if required by law or for warranty purposes

7. Cookies & Tracking

• Essential cookies: for form functionality and site navigation

• Performance cookies: anonymised analytics via Google Analytics only
  No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

• Service/enquiry records: retained for up to 7 years

• Analytics session data: deleted after 24 months; aggregated analytics may be retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, delete, restrict, or port your data

• Withdraw consent or object to processing
  To exercise these rights, please contact us using the details above. You may also lodge a complaint with the ICO.

10. Security

We employ SSL encryption, secure hosting, access controls, and staff training to protect personal data. While no system is completely secure, we comply with industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. The Effective Date above reflects the latest version. Continued use of our website indicates acceptance of any updates.